Gift Card Terms and Conditions
Activity Session descriptions, formats and durations
Some Activity Sessions are subject to restrictions. These could include (but are not limited to) age, height, weight, physical and medical restrictions, and may vary so please check before making your booking.
Spectators are usually welcome but occasionally we may have restrictions on spectators due to safety regulations. Participants are advised to check with the centre when booking.
Prices & locations
We reserve the right to vary the prices of the Activity Sessions which we offer. Current prices can be found on our website www.peak.co.uk Locations are correct at the time of going to press but may change or be withdrawn for reasons beyond our control.
Prices shown include V.A.T when and where applicable.
Peak Pursuits Ltd cannot be held responsible for any goods damaged in the post or any postal delays.
Gift Cards are valuable documents and cannot be replaced if they are lost, damaged or stolen and are invalid if altered or tampered with. Peak Pursuits Ltd accepts no liability in these circumstances.
The Gift Card validity period is generally 12 months from date of purchase unless otherwise stated. Activity Sessions must be booked and undertaken within this time, otherwise the Gift Card will be deemed to be invalid and no liability will be accepted by Peak Pursuits Ltd.
A full refund is available, as long as your Gift Card is returned to us within 7 days of purchase, if bought directly from Peak Pursuits Ltd. A refund can only be made to the purchaser and if payment was originally made by credit/debit card the refund will be made to the same card. A refund cannot be given once a booking has been made. A Voucher purchased through a retailer or other reseller will be subject to that retailer’s own refund policy and enquiries must be made directly to them: we cannot refund items purchased from a retailer or other resellers.
The cost of returning your Gift Card for refund will not be borne by Peak Pursuits Ltd and we strongly recommend that a secure delivery service such as Royal Mail Special Delivery (with postal insurance as appropriate) is used as Vouchers cannot be refunded until they are received by us.
Problems on the day
We welcome your feedback on all of our Activity Sessions. If you encounter a problem on the day, please immediately bring it to the attention of your instructor at the venue so that they have a chance to put matters right. If you have attempted resolution but the problem was not resolved on the day, please write to us within a week of your experience (providing your Voucher serial number, participant’s name and venue details, including who you spoke to on the day) and we will investigate on your behalf. The address to write to is; Peak Pursuits Ltd, Castle Hill, Nantwich Road, Audley, Staffordshire, ST7 8DH.
Cancellation by us
If an Activity Session is cancelled by us either before or on the day of the event due to circumstances beyond our control, we will arrange to re-book the participant at a mutually agreed time. Peak Pursuits Ltd cannot be held liable for any costs including (but not limited to) travel expenses or pre-booked accommodation costs incurred by the participant in the event of a cancellation and our total liability for any claim in connection with an Activity Session shall be limited to the price paid for the experience.
Cancellation by participants
Once you make a booking you are bound by our terms and conditions. Make sure you understand our rules regarding changing or cancelling a booking (particularly at short notice) as a refund will not be offered in the case of infringement of these rules. Peak Pursuits Ltd Cancellation Indemnity policy may provide a replacement Gift Card or Activity Session in the event of cancellation by the participant owing to circumstances beyond their control.
We indemnify participating Voucher holders against damage to equipment they use, and against liabilities to third parties, subject to limits and compliance with their rules, terms and conditions.
These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser of a Voucher and/or the participant in an experience agrees to the jurisdiction of the English courts. All the clauses and sub clauses in Peak Pursuits Ltd terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause. These terms & conditions are subject to change.
The details listed above are the terms and conditions applied to Peak Pursuits Ltd Vouchers and ‘Activity Sessions’. Your statutory rights are not affected.
Dated: 20.04.11. These supersede all previous Gift Card terms and conditions.